Refund policy

Return & Refund Policy

At 604 LONDON, we want you to be happy with your purchase. This policy explains your rights when purchasing from us online.

Cancelling an Online Order

For eligible online purchases, you generally have the right to cancel your order within 14 days of receiving your goods, in accordance with applicable UK consumer law.

If you wish to cancel your order, please contact us at:

604LDN@GMAIL.COM

Please include your order number and clearly state that you wish to cancel your order.

Returning Products

Where you exercise your statutory cancellation right, products should be returned within the applicable legal timeframe and in an appropriate condition.

Because fragrances are hygiene-sensitive products, certain sealed goods may be excluded from the cancellation right once they have been unsealed where the law allows this exception.

This does not affect your statutory rights regarding products that are faulty, damaged, incorrectly supplied, or not as described.

Return Postage

Where you cancel an eligible online order under the statutory cancellation right, you may generally be responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires otherwise.

Refunds

Once a valid return or cancellation has been accepted, we will process your refund in accordance with applicable UK consumer law.

Refunds will normally be made using the original payment method.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, incorrect, or not as described, please contact us at:

604LDN@GMAIL.COM

Please provide your order number and details of the issue. Photographs may be requested where appropriate.

Your statutory consumer rights are not affected by this policy.

Contact

For all returns, refunds and cancellation enquiries:

604LDN@GMAIL.COM

604 LONDON
Unit 1, City Road
Cardiff
CF24 3BP
United Kingdom